Terms and Conditions Annie’s Barbershop

1. General

• 1.1 These terms and conditions apply to all services offered by Annie’s Barbershop.
• 1.2 By using our services, you agree to these terms and conditions.
• 1.3 Deviations from these conditions are only valid if agreed in writing.

2. Appointments

• 2.1 Appointments can be made by phone, email, online or in the barbershop.
• 2.2 It is the customer’s responsibility to be on time for the appointment.

3. Cancellation and Changes

• 3.1 Appointments can be canceled or changed free of charge up to 24 hours in advance.
• 3.2 For cancellations less than 24 hours in advance, Annie’s Barbershop reserves the right to charge costs.

4. Payment

• 4.1 Payment must be made immediately after the treatment, unless otherwise agreed.
• 4.2 Annie’s Barbershop accepts cash payments and/or debit cards.

5. Gift vouchers

• 5.1 Gift vouchers are valid until the date stated on the voucher.
• 5.2 Gift vouchers cannot be exchanged for cash.

6. Liability

• 6.1 Annie’s Barbershop is not liable for damage, loss or theft of personal property in the barbershop.
• 6.2 Customers are responsible for disclosing any allergies or medical conditions that may affect the treatment.

7. Satisfaction Guarantee

• 7.1 At Annie’s Barbershop, we believe it is important that every customer is satisfied.
• 7.2 If you are not satisfied with a treatment, please contact us within 7 days via info@anniesbarbershop.nl or 030 – 259 35 03.
• 7.3 We will discuss with you to find a suitable solution, such as a retreatment or other compensation.

8. Privacy

• 8.1 The data you provide will only be used to provide our services, as described in our privacy statement.
• 8.2 For more information about how we handle your data, please see our privacy statement.

9. Complaints

• 9.1 Complaints about our services must be submitted in writing within 7 days of the treatment via info@anniesbarbershop.nl.
• 9.2 We aim to handle complaints within 14 days.

10. Applicable law

• 10.1 Dutch law applies to these terms and conditions.
• 10.2 Disputes arising from these terms and conditions will be submitted to the competent court in the Netherlands.